Last year, the company received roughly 68,000 inquiries from franchisee candidates and accepted around 100 new operators. The company has a 0.15% acceptance rate, believed to be the lowest in the industry, making it 37 times as selective as Harvard University. Truett Cathy used to meet with every operator individually before they were hired, telling them to consider that the partnership "like a marriage, with no consideration given to divorce," as he wrote in his book. By comparison, McDonald's requires franchisees to pay between $1 million and $2.2 million in startup costs, including a $45,000 franchise fee.Ĭhick-fil-A's process may not be pricey, but it is selective.
The company doesn't require candidates to meet a certain wealth threshold, and Chick-fil-A covers all startup costs, including real estate, restaurant construction, and equipment. Operators pay just $10,000 - up from $5,000 in the '60s - to open a restaurant. Williams was the first to follow in Cathy's footsteps through the operator system, which remains essentially unchanged five decades later. Chick-fil-A's first operator was Doris Williams, a former school-lunchroom worker who opened up shop in Atlanta's Greenbriar Mall in 1967. Springs is one of the roughly 1,800 operators trained to follow in Cathy's footsteps. Read more: What it costs to open 12 of the biggest fast-food chains in the US Now, I'm able to do even greater works than Truett in that way." "When Truett started this, there was no thought of going into a very heavily urban environment. "And then I remember the fact that this was the first Chick-fil-A of its kind in this community," Springs went on.
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